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How do i download my manual?

After you have paid for your manual you are given access to download your manual via our web site, in addition to the initial download you also may revisit our web site if you made an account and retrieve your manual at a later date by visiting your Digital Goods.

After your order you will see a LARGE text link that says:

Download Your Manual in your Digital Goods by CLICKING HERE

Proceed by clicking on that link on your invoice, it will take you to your Digital Goods

Click on the Begin Processing button to copy the manual to your account

After a few seconds the button will change to Download Now; click on the DOWNLOAD NOW button to get your manual you will be prompted to Open or Save the file on your computer.

You can also log in and view your PRIVATE MANUAL LIBARY. If the button did not work make sure you have the free version of the ADOBE READER Installed. If it still dont work use the form below to contact us for support.

How Long Does it take to get a Printed Manual?
If you place your order for a printed manual by 10am on a business day (monday-friday) it will be processed & printed (ready for pickup by delivery company) on that day in most cases, with the following exceptions: if there was a problem with the shipping address you sent us, mechanical error with printing equipment, legal holidays in the US, and related events beyond our control.
Waterproof & Lamainated manuals may take and additional 2-4 business days to make and get ready for shipping.

We are not able to make any guarantee to delivery times as USPS DOES NOT MAKE ANY GUARANTEE on the time it takes to delivery a package. If your order has not been received by a reasonable time we will research your order and if it has been over 20 business days (30 business days outside of the US) since your order was shipped, we will reship your order if the order was lost in the shipping process.

After we ship your manual, then it takes about this long for USPS to Deliver them.
Domestic (in US) estimated delivery Times
Priority Mail® Typically two to three business days to most locations in the US .
Media Mail Typically 6 to 15 business days (M-F)
 
International (outside US) estimated delivery Times
Priority Mail® International

6 - 10 Business Days

We have no control over delays due to customs at your country, our items are properly documented with all required information but on occasion customs at the receiving contry my delay the order for a short additional amount of time.

First-Class Mail® International

Canada takes about 8-15 Days.
10-25 Days for other International Locations

We have no control over delays due to customs at your country, our items are properly documented with all required information but on occasion customs at the receiving contry my delay the order for a short additional amount of time.


CD-ROM orders are shipped daily via First Class Mail.(5-10 business days domestic)

How do I get a Refund on a Download order?
Refunds are not issued for a download order,(SEE POLICIES) our system tracks each customer by their IP# and when have have accessed their manual.
If you were not able to read your manual, then WE SEND YOU THE DIRECT LINK TO THE PDF or E-Mail the manual itself REQUEST YOUR MANUAL USING FORM BELOW If you computer is still not allowing you to view the manual, then you can have us send you a PRINTED version by requesting an UPGRADE USING THE FORM BELOW

How do I RETURN a Printed Manual?
Use the form below to REQUST a RMA# ALL RETURNS MUST HAVE A RMA# Please explain the reason for the return Return Fees may be deducted from Refunds, unless we were at fault.


CONTACT US USING OUR TICKET SUPPORT SYSTEM BELOW
SUPPORT IS OPEN 5 DAYS A WEEK - WE WILL REPLY WITHIN 24-48 HOURS

 

Do you have a question, inquiry or feedback for us? Please use the form below for that and we'll get back to you as soon as possible.
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