Order Cancellation Policy
Manuals Ink, LTD is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. As a vast majority of in-stock items ship within 24 hours from our North Carolina warehouse, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.
How do I know if my cancellation request was successfully completed?
A Manuals Ink, LTD Representative will attempt to process your order cancellation request immediately upon receipt. If your request is successfully completed, a confirmation will be provided to you either via email or phone. Please note that if you do not receive a confirmation from a Manuals Ink, LTD Representative, we may have already processed and/or shipped your order and are unable to cancel. For more information, please contact us.
DOWNLOAD MANUALS Refunds are issued for DOWNLOAD MANUALS only in the following cases: Duplicated order ( you ordered more than one ), to request a refund for a duplicated order Contact the Service Department Here If you have any problems downloading your order we will insure you are given access to a working PDF file of the manual.
How Long Does it take to get a Printed Manual? We print manuals Sunday night thru thursday night between the hours of 12 am and 3am (technically Monday morning-Friday morning, on occasion there will be an addition printing batch done at 10am) then the orders are typicaly shipped when the first shift comes in (ready for pickup by delivery company) on that day in most cases, with the following exceptions: if there was a problem with the shipping address you sent us, order was duplicated and we are waiting confirmation, mechanical error with printing equipment, legal holidays in the US, busy season (typically January) Mondays due to the number of orders from the weekend, and related events beyond our control. In MOST CASES DELAYS WILL ONLY DELAY AN ORDER 1-3 ADDITIONAL DAYS from leaving our location WaterProof & Laminated Manuals take longer to produce. It may take 2-4 additional business days for Laminated Manuals to be shipped. We are not able to make any guarantee to delivery times as USPS DOES NOT MAKE ANY GUARANTEE on the time it takes to delivery a package. If your order has not been received by a reasonable time we will research your order and if it has been over 20 business days (30 business days outside of the US) since your order was shipped, we will reship your order if the order was lost in the shipping process. CD-ROM orders are shipped daily via First Class Mail.(5-10 business days domestic) After we ship your manual, then it takes about this long for USPS to Deliver them.
6 - 10 Business Days
We have no control over delays due to customs at your country, our items are properly documented with all required information but on occasion customs at the receiving contry my delay the order for a short additional amount of time.
Canada takes about 8-15 Days. 10-25 Days for other International Locations
PRIVACY STATEMENT We only collect information we need to process your request. We give our list of customers to NO person, organization, business, or government agency, but reserves the right to share personal information with legal authorities to the extent of the law. We have no intention of collecting any personal identifiable information from individuals under thirteen years of age. If a child has provided us with personal identifiable information, a parent or guardian of that child may contact us at the e-mail address or address listed at the bottom of this Privacy Statement if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our databases. In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser or computer operating system you are using and the domain name of the Web site from which you linked to our site or advertisement.
WE DO NOT SPAM OUR CUSTOMERS